Testimonials

Great experiences

Excellent to deal with. My second “little person” from them. Great experience.


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Anthony - Thanks so much for trusting us to help you welcome home two furry family members! We always want our community members to have a great experience, whether they walk on two legs or four, so we're thrilled your pups are doing so well in their forever home.



Sandy N.
California

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Very professional

First it was easy to find our puppy. As for the process of actually getting her From start to finish it was all made very easy by the people at Pugshire. I will definitely use them again. 


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Sandy - Thanks so much for your kind words! Our relationship began when your pup arrived home, so don't be a stranger if we can be helpful in any way.


Anthony T.
Michigan
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I wish there was better communication b/n breeder, buyer, & concierge

I love the fact that I can talk with real people every time and that everyone does everything they can to accommodate my needs. I bought a Pug a little over a year ago and the process was quick, easy, and an overall good experience. However, when I bought another puppy this year I had issues with not getting flight information in time. I also had requested a specific airport and time (I can't travel 3 hours to an airport just randomly due to my work), yet they had chosen a different airport and never sent over flight details until the night before. I hated the fact that there's no information on the breeders available. When I got my puppy, he wasn't drugged or had any kind of calming medicine. I really wish the site would enforce pet air travel requirements (ex. no food a couple hours before the flight). My pup is adorable, sweet, and learning faster every day. However, it was annoying having to pick him up from the airport with poop, pee, food, water, and soiled (shredded) newspaper in his fur. Simply put, I really wish the breeders had regulations as to how a puppy travels. For example, if a dog has long hair, don't put shredded newspaper in the travel carrier as it will be stuck in his fur; you can put normal newspaper or a potty training pad. Overall, I like the site. But I do wish there was more communication between breeder and buyer directly. This way, travel arrangements can be made easier for both parties. I love how easy it is to look at and compare dogs. I do wish that they would do complimentary temperament tests on puppies upon request.

 CUSTOMER ADVOCATE

Jennifer – Thanks for trusting us twice to find your new furry best friends! We’re very sorry to hear that your second experience with us did not meet your expectations or our standards. Our team works very hard to accommodate to our puppy parents’ preferences, however, coordinating travel for our furry little ones can sometimes be tricky, which is why we always ask for two airport choices from our puppy parents as we did with you and unfortunately due to flight availability we had to resort to your second preference. We should have done a better job communicating this to you.
We are very concerned to hear about the condition that your pup arrived in, a member of our team has been trying to get in touch with you to learn more and most importantly see how we can do better in the future. You’ve joined a community and we will continue to be here whenever you need us.

Laura A.
New York
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Always available and informative. Wonderful puppy.

Always available to answer questions and kept me informed about all aspects of the process. Everyone was knowledgeable and friendly. The best part is my adorable new puppy who the vet said seems perfect and was thoroughly tested by the breeder’s vet before arrival. 

CUSTOMER ADVOCATE

George - Thanks so much for your wonderful feedback. It means a lot that you trusted us to help you welcome home your new puppy and we're thrilled she's so loved in her forever home. We'll continue to be here if you need us, so don't be a stranger if we can be helpful in any way!


George C.
New York
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You should check the puppy to see if it the same one in the pictures

The puppy I saw in the pictures is not the puppy I receive the puppy I saw in the pictures had prefix ears the one received did not. My vet also said that the puppy was not the one in the picture.

CUSTOMER ADVOCATE

Sandy - We are truly surprised to learn you feel like you received the wrong puppy. All of our records indicate your pup is the one you selected and we've been unable to get in touch with you since he arrived home. We'd really like to learn more and help in any way that we can, so please give us a call back when you have a moment.

Sandy F.
California
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They did very well

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Wayne - Congratulations on your new best friend and welcome the this community!


Wayne P.
Delaware
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Communication wasn’t the best

CUSTOMER ADVOCATE

Brittany - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed on any level. We can't improve without candid feedback like yours and a member of our team will be in touch with you shortly to learn more and see how we can do better in the future.

Brittany W.
Massachusetts

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“I just wanted to take a moment to say THANK YOU for the gift of @Sona!!! He is the most amazing young man EVER!!!! He is the definition of PERFECTION!!! We are in love with him!!!! I don't know who's happier... US or HIM!!!! We are totally sprung over @Sona - we have been showing him off EVERYWHERE!!!! He's a celebrity around here :) Life is wonderful thanks to you and your wonderful staff.

Abanoub S.
United kingdom

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Excellent Service

The whole experience made easy. I would definitely recommend these people for anyone looking for a puppy. CUSTOMER ADVOCATE

Randy - We believe finding a puppy shouldn't be full of mystery or compromise, which is why we do all the work for our puppy parents, allowing you to focus on what really matters: the joy of your new furry family member! Don't forget that we're here for you throughout your puppy parent journey, so don't hesitate to reach out if there's anything you need.


Randy E.
California

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“Just a quick note to thank you for taking the time to listen to what we wanted in a Pug. We feel that your personalized service was perfect for our needs. Yuska is the best dog ever! She is so well behaved in the house. She loves to go to work with George during the day. The girls have been playing lots of frisbee with her . She is adjusting very well. She is even getting along with the Chihuahua! She is a perfect fit for our family!! We will definitely call you when we are ready for another dog. keep in touch." Thanks for everything”

Jhollman C.
Costa Rica

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The original person i dealt with was great but if I didn't follow up I'd never have received my dog. I had to beg to have my calls returned. My dog arrived with worms and no info on what food he eats. I had to call to get information on when he'd be sent and instead of seeing when a good time would be I just got an email telling me when to show up. I would not recommend you unless the person wants to keep calling to figure out what is going on.

CUSTOMER ADVOCATE

Lauren – We’re sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. We appreciate your candid review and rely on constructive feedback like yours to keep improving and better serve our puppies and puppy parents. We never want any of our puppy parents to have trouble getting in touch with us, and we should have done a better job at communicating your pup’s travel arrangements with you. The name of your pup’s current dog food and instructions for transitioning his food was shared with you via email shortly after his arrival. It is our usual practice to share this information with new puppy parents like yourself in advance to make sure you're prepared for your pup before his arrival, and we're very sorry for the rare delay on your case. As living breathing beings, as unfortunate as it is, puppies sometimes get sick, that is why we have a dedicated health team to help resolve any issues our puppy parents may have. As soon as you let us know that there might be an issue, a member of our team was quick to reach out to learn more about your experience and most importantly see how we could help and has been working with you closely since. We will continue to be here for you and your pup every step of the way, so please don’t hesitate to let us know if there’s anything we can do to be helpful.



Lauren D.

Massachusetts

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From beginning to end, everyone I dealt with was very helpful, informative and caring about me getting a healthy puppy🐶. I love my Thumper. 

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 Matilda - Thanks so much for the 'update' on Thumper! We'll be here for you and Thumper whenever you need us, so don't hesitate to reach out if there's anything you need.



Matilda R.

Illinois

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Great experience with Pugshire in purchasing a puppy.

We had a very good experience with Pugshire's help in our purchasing Keeper. She is our new puppy, a Pug with an awesome personality. They provided us all the details of how to receive her, got us in contact with the Breeder who helped us prepare and pick up Keeper. It was a very smooth transition from looking at Keeper on line to actually having her with us. Her vet visit was perfect, she is sound and in great physical health. She was up to date with all vaccines, de-worming and etc with all documents in place.

CUSTOMER ADVOCATE

Diane - Congratulations on your new puppy, Keeper! We're so happy she's doing so well in her forever home and hope you'll continue to share 'updates' as she grows.


Diane D.
Colorado

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